Customer Service

Optimal service begins prior to your purchase and covers the entire product lifecycle.

Our products are designed to give you maximum service life and usability, which is important to us. Therefore, we provide an all-round service, which reduces your efforts and costs.

Design & Engineering: We assist in identifying the most appropriate technology and equipment’s customised for your needs. Modelling, Isometrics, layouts for piping, equipment’s, foundations, site plan, etc. are led by our team of dedicated engineers that devise a customised solution for your requirements.

Our plants not only deliver performance but keep operational costs to a minimum. Right from the point where Enquiry arrive to complete packaging units, we are here for you.

Instruction & Training: To ensure reliable operation and proper handling of our products as well as gas analysis systems, we offer customer-specific instruction and training. Trainers with many years of practical experience impart not only the basics but also in-depth knowledge to individuals or groups at our training centre in Ratingen. Our practice oriented product training courses with valuable tips for operational use are a great advantage and can also be tailored to the customer’s needs.

Commissioning: Acceptance tests, functional checks and commissioning of your new gas analysis systems are carried out exclusively by competent technical experts. The scope of services also includes, for example, arranging the required logistics as well as creating and complying with schedules.

1. MAINTANANCE & SERVICE

In addition to our first-class products, we offer a first-class maintenance and repair service which is done by our experienced in-house employees. We check your pump on a regular basis preventively, thus ensuring a longer life, lower arising operational costs and an increasing operational safety. Let us take care of your SR product!
To ensure this, we offer – among other options – service contracts tailored to our customers’ specific requirements. The overhauling of your pump at SR or on-site always will consider the ideal cost-performance ratio. We carry out maintenance with highest accuracy following the quality guidelines for new pumps. A very careful diagnostic inspection is followed by a binding proposal to assure optimum transparency of the costs.
This focus allows SR to create closer relationships with customers and dramatically increase support, resulting in customer success. Through training and support, SR can reduce unplanned downtime and increase plant efficiency. If necessary, we carry out maintenance on the products and systems we supply so that malfunctions and failures that might result in operational breakdowns can be avoided.

TECHNICAL SERVICE

Complaints, Repairs and Replacement & Loan Devices: Our in-house service department carries out product tests and repairs on ‘SR’ equipment, if necessary. In this respect, too, we cooperate closely with you in a coordinated manner in order to find the most satisfactory, cost effective and swift solutions for you. With the completed RMA document, you can return products to us in a much uncomplicated way after consulting our customer service. If possible, we will gladly provide you with replacement devices for the duration of the repair, if required. In case you are planning for instance a change of devices, it is also possible to provide a loan device for testing in your process. Calibration: To ensure that all technical standards and legal regulations are fully complied with, the devices used must be re calibrated, especially after the occurrence of malfunctions or failures. ‘SR’ also offers appropriate services in this area. On-Site-Service: If required, our service technicians will come to your company premises – for installation, acceptance, troubleshooting and error correction.

2. CUSTOMER TRAINING

We also provide operational training to clients’ staff to ensure smooth operations. We believe in 24/7 after-sales support. Please get in touch if a visit from our service team is necessary.

3.ORIGINAL SR SPARE PARTS

Before the commissioning of your pump or system, we develop a logistics concept for pump spare parts. Thus, we enable a fast worldwide delivery even of rare spare parts. In this way, you will save time and money incurred by production downtime.

YOUR ADVANTAGES

SR high quality original parts
Expert consultation with spare part suggestions
Delivery of many spare parts in less than 24 hours
Rare spare parts are available

SR Metering is the best dosing system manufacturer in India, with over 25 years of experience.

S.R. Metering Pumps & Systems designs and manufactures custom-made, complete skid-mounted chemical dosing systems to meet customers’ demands. A specialized staff of skilled and certified engineers with a deep understanding of design standards is committed solely to producing the same.